Enjoy you sauna like this. Family sauna hat.The essentials of a sauna.
1)Are you factory?
Yes,we are professional manufacturer of sauna and spa since 2006.
2)Is it safe?
Of course,this is just like common home appliances.We have CE,ROHS and so on.
3)Are you worried about sauna’s quality?
We can give you the detailed picture before delivery,just for you to confirm, We provide one year store warranty .
4)What if I don’t like it when I receive it ?
If you are not satisfied with our products, please contact us within 7 days of receipt the goods ,we have a strong customer service team to help you solve the problem (return or replacement)
Free shipping by AliExpress or DHL,FedEx to RU, USA,EU,Asia,and other country.
Delivery time is about 7-45 days. Due to uncontrollable factors, the actual delivery time may be different, please understand.
We usually declare low price to avoid customs duty (with a certain range),but if still have customs duty ,you need pay it.
If there is any problem about the shipping, products and service, please feel free to contact us before opening a dispute or leaving a negative feedback.
A positive feedback with 5 stars for description, shipping and service will be appreciated.We will proved a discount for your next order when you send a screen shot of the positive feedback.
Any problem, please contact with our customer service .
Generally speaking, we will reply to your message within 24 hours.
As the time gap, some reply will be about 6-10 hours delay.
We can resend or refund to you if the product is defective or not as the description.
We afford the freight for the returned defective product.
The returning freight will paid by you if it’s returned by your personal reasons.
All the returned products should be packed well and keep the original package.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.