Differences in color may be caused by some other reasons such as color reflection in the monitor lighting .background etc. however . if you believe that the item received is in wrong color .please contact us to see if a return or refund is possible.
1).We accepts alipay here.
All major credit cards are accepted through secure payment processor ESCROW.
2).Payment must be made within 5 days of order.
3).If you can’t check out immediately after auction close, please wait for a minutes and retry payments must depleted within 5 days.
Note: due to the Russian postal policy adjustment, buyers need to fill in the correct name of the consignee full name
“Free shipping” project will launch “China post” ，If you haven’t received the goods within 45 days after the payment, please contact us. We will track the goods, reply back to you as soon as possible. Our goal is customer satisfaction.Stock status and time is different, we will choose your project for fast delivery.
Please leave five stars feedback.
We will work with you to until you are satisfied. We sincerely hope that you can leave us a positive feedback.
If, for any reason you are not satisfied with you purchase, please contact us through “My Messages” or “Ask Seller Questions”, before leaving neutral or negative feedback .PLEASE DO NOT leave us 1,2,3-star Detailed Seller ratings because they are equal to negative
International Buyers Please Note:
1).We usually ships the buyer’s item as in a lower value, in order to avoid the buyer tax.
However, the tax is determined by buyer custom not by us, different countries for different tax rate, so if any tax then the buyer should bear it.
2).Import duties, taxes and charges are not included in the items price or shipping charges .These charges are the buyer’s responsibility.
3).Please check with your country‘s customs office to determine what these additional costs will be prior to bidding/buying
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.