Please feel free to contact me if there is anything I can help!
Note: This machine is suitable for chocolate sause or other sauce, but not for solid chocolate.
It’s recommend to use chocolate sauce,pour it directly into the bowl and then open the switch. You can eat right now.
If it is solid block of chocolate, please use other ways to melt before pour into it!!
Well-melt chocolate should be: use a spoon to stick chocolate and quickly bring it up, the chocolate can be smooth flowing in a line.
1.The left switch if for fountain, the right switch is for heating.
2. Disk is removable. The chassis is made of stainless steel, easy to wash.
Steps for usage:
1. Place the fountain on a stable platform near the socket.
2. Tighten the tower (note that the three holes below the tower must be stuck with the three pillars on the large stainless steel bowl so that the tower can fit and the packed tower is not rocking.
3. Place the screw in the tower and align it with the hole.
4. Adjust the bottom of the plastic feet of the fountain, leave the fountain machine leveling. If the fountain machine tilts, the formation of chocolate waterfall will be affected.
5. When the fountain is installed and flattened, plug in the power supply, press the left heat button, preheat for two minutes, and then pour 2-4 pounds of chocolate into the stainless steel bowl, Press the right side of the fountain (run) button. Screw rotation, the chocolate will be brought to the top of the tower and slowly slipped down from the top of the tower. It forms chocolate waterfalls. Chocolate fragrance also emerge out (Note: in order not to lose the fragrance of chocolate, to avoid chocolate deterioration or charred, it is recommended to use our company-supporting chocolate melt machine to melt chocolate)
6. Users can fork fruit, cotton candy and other kinds of food, dip from the chocolate waterfall on the ritual chocolate, enjoy having it. (Note: in order to avoid melted chocolate drops in the clothes when eating. After dipping, wait until the chocolate is solid to eat.
7. Please note that do not pour food into the chocolate fountain machine. This will affect the fountain formation effect, and even cause the screw stuck and cannot turn then lead to machine fault.
8. If the using time is long, the chocolate is too thick. You can add the some edible vegetable oil into it (prohibited to use water to release)
9. After use, please press the left and right sides of the button to stop the work of the machine. Plug out of the socket until the machine is completely stopped working.
Do not mix chocolate and water together.
* Food dipped with chocolate and chocolate which are not used up should stay away from strong smell of food.
* When the fountain is stopped during operation, when restarted, make sure that the chocolate is in a molten state (cannot be solidified and very viscous). This will affect its rotation
* Cannot melt chocolate on the product fountain bowl.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
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For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
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If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
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If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.