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2018 New Arrival Aqua Shoes
Size tips: Our shoes is the European standard size.Measurements are the maximum size,
please allow appr 0.5-1cm tolerance. Compare the chart size with your feet length carefully before ordering.
1 cm = 0.39 inch
Item will be shipped within 1-5 business day after payment cleared.
Usually item will arrive within 20-50 business days after shipping. Brazil need more time 30-70 business days after shipping (Shipping time is estimated but not guaranteed) During the holiday seasons, there might be further delays.
In our seller view,buyer is the God, We treat every customer with careful and considerate, to make customer satisfied and have a excellent,pleasant shopping.
In case,you are not satisfied with the product or service, please contact us.We are here to help & resolve any issues. And after contact us, products can be offered exchange or refund quickly and effectively.
Please kindly not leave negative feedback without contacting us of problem, it will be considered the final resolution & no further contact or email response will be provided. And we could not offer exchange or give the refund service to you.
A:we accept Ali pay, and all major credit cards are accepted through secure payment processor ESCROW.
B:If you want to buy large quantity or wholesale,please send Email, Message or Trade Manager, we will give you the best price.thank you
C:No matter how much your product value is,we will declare with lower value to avoid custom tax for buyer. If parcel is big, we send them all in separate in case customs want tax package.
If you are satisfied with our product and service, please leave us 5 stars feedback.
Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems. And after that, we can offer further exchange or refund service.
Thank you for your understand.
* If you have any question please feel free to contact us. We will reply within 24 hours.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.